The effect of service quality dimension on customer satisfaction Department: Hospitality Management By: sammy1991 Project ID: 7628 Rating: (5.0) votes: 1Rate this project12345 Price:₦4000 Get the Complete MaterialAbstractPurpose: - This study focuses on the effect of the service quality dimension on customer satisfaction in the hotel industry in harmony Castle Hotel, Ikorodu, Lagos State, Nigeria. The study aims to analyze the relationship between empathy and customer satisfaction in a restaurant, to determine the relationship between reliability and customer satisfaction in the restaurant, to examine the positive relationship between responsiveness and customer satisfaction in the restaurant, to know whether there is any relationship between assurance and customer satisfaction in the restaurant, to identify the possible relationship between tangible and customer satisfaction in the restaurant and to ascertain the relationship between service quality and customer satisfaction in the restaurant. Methodology: - The study employed the survey method. A total of 50 respondents were selected which comprised employees in Harmony Castle Hotel, Ikorodu metropolis, who participated in the study. Simple percentage and frequency were used to analyze the demographic data of the respondents while, regression analysis was used to analyze the hypotheses using statistical package for social science (SPSS version 23). Findings: - The first hypothesis, empathy has not significantly predicted customer satisfaction. The second hypothesis, reliability has significantly predicted customer satisfaction. The third hypothesis, responsiveness has not significantly predicted customer satisfaction. The fourth hypothesis, assurance has not significantly predicted customer satisfaction. Finally, the fifth hypothesis, tangible has not significantly predicted customer satisfaction. ...Preview Download Preview +Other Hospitality Management project topics and materials you might be interested in»The economic importance of hospitality industry to the nation»Importance of interpersonal relationship between restaurant and kitchen staff»Effect of economic depression on the marketing of hotel products»Roles of equipment availability on employee performance in the hotel industry»Production of assorted snacks from composite flour with special references to sweet potato»Utilization of rice for the production of snacks and bread»The effect of corona virus pandemic (covid - 19) on the profitability of hotels establishment»Examining the impact of online reservation system on the profitability of the hotel»Enriching Nigeria menu with the use of soya beans»The effectiveness of health insurance as a motivational tool in the hotel industry - case study of selected hotels in Ikorodu, Lagos»Critical examination of safety and security concern in hospitality industry - case study of Exclusive Mansion»The causes of food poisoning - effect and their control»Impact of marketing communication in promoting tourist destination - case study of Katsina metropolis»Evaluate the service delivery and customer satisfaction in hospitality industry»The effect of quality services on customer satisfaction - case study of Destiny Castle Hotel